If you have never been to a symphony concert (or even if you have but still have some nagging questions) hopefully we have the answers to all your questions on this page. But if we don’t, you can always call the ticket office at 231.726.3231 and we will happily answer your questions.
Parking & Drop Off
Free street parking surrounds the Frauenthal Theater with additional free parking lots located nearby at Third Street and Morris and at Fifth Street and Western. Disability parking is provided on Western Avenue and Third Street adjacent to the theater.
Free Shuttle Service
Free Shuttle Bus service will run continually from the Muskegon Farmers Market to the Frauenthal between 6:30 and 7:30 pm on WMS concert evenings. The bus is equipped with a lift. You may park anywhere in the Farmers Market lot. The Shuttle will pick up near the clock and will drop off on Third Street in front of the Frauenthal. After the concert, the Shuttle will pick up from the same Third Street (drop-off) location and will make several runs back to vehicles parked at the Farmers Market. Shuttle service ends at 10:00 pm.
Restaurants
There are fine restaurants nearby and throughout the downtown area of Muskegon. If you plan to eat out prior to your concert, we encourage you to plan ahead and allow ample time.
Concert Length & Arrival Time
Most concerts vary between 90 minutes and 2 hours, with a 20-minute intermission. We recommend arriving at least 20 minutes before concert time in order to hang up your coat, find your seat, and peruse the program magazine. If you do arrive late, you may be asked to listen from the lobby until a suitable break. The timing for latecomer seating varies with each program and is determined by the Music Director.
Attire
There is no dress code at the Symphony. Attire varies from casual to formal, but most people dress in business attire or business casual. We do recommend that you limit the use of perfume and cologne, as this can sometimes be bothersome to other patrons.
Personal Media Devices
We ask that all media devices, including mobile phones, be shut down or silenced inside the concert hall. We discourage texting and other use of phones. Taking pictures and videos is prohibited during concerts.
Children
Full-length concerts may tax the attention span of children under the age of 6. As an alternative, we recommend our Clickity Clack Ho Ho Ho storytime concert at The Block on Dec. 9. Please visit our website at westmichigansymphony.org for more information. In general, we recommend checking in advance with our Patron Services staff as to the appropriateness of the concert for children.
Disability Seating
Wheelchair and other disability seating is available. Call 231.727.8001 to reserve.
Flexible Ticket Exchange
If you are unable to attend a concert and would like to exchange into a different program, we are happy to assist you prior to 4:30 pm the night of the concert you are exchanging out of. Free exchanges are a subscriber benefit fulfilled via the WMS Patron Services Office, not at the Frauenthal Box Office. Contact WMS Patron Services at 231.726.3231 or visit the office at 360 W. Western Avenue, Suite 200, Monday - Thursday 9:30 am - 4:30 pm, Friday - Closed.
